During the press conference, Jobs also admitted that Apple knew about the problem during testing of the iPhone 4, but didn't think it would be a big deal because all smartphones have this problem.
Here's what Apple "learned" in the last few weeks:
- Smartphones have weak spots, not unique to the iPhone 4. If the weak spots are touched, the signal drops.
- Some interesting data from AppleCare.. Less than half a percent of the 3 million people who bought an iPhone 4 have called AppleCare about this problem.
- Return rates for the iPhone 4 so far are about 1.7%. For the iPhone 3GS, the return rates were about 6%.
- According to AT&T's dropped call logs, the iPhone 4 drops less than 1 call per hundred more than the iPhone 3GS (not very significant).
- Only 20% of iPhone 4 users bought cases at the Apple Store, whereas 80% of 3GS users did (therefore, the 3GS users experience fewer antenna issues)
- Fixed the bar mis-reporting issue by releasing iOS 4.01 yesterday
- Every customer who bought an iPhone 4 gets a free bumper through September 30 (if you already bought one, you get a refund). Customers can apply to receive the bumper through a website that will be available late next week.
- Customers who are still unhappy with their iPhone 4 can return it for a full refund within 30 days.